15

Access 24/7 training from anywhere to unlock your team’s full potential. myLQA offers an all-you-can-eat training buffet – whenever, wherever. Browse expert video libraries covering luxury protocols, brand standards, and leadership skills.  Frontline staff, managers – literally everyone can now rely on expertise from their phones. Watch from home, on a break, or during the […]

14

Add photos to self-assessments for clear, decisive evidence. Introducing a new feature in the myLQA app: the ability to capture and attach photos to self-assessments. These assessments are conducted by hotel staff to maintain high standards and a culture of excellence between formal LQA assessments.  Within a self-assessment, you can now see standards for different […]

13

Build an authoritative profile displaying your hospitality journey. During the app registration process, members can build their profiles, similar to a CV or LinkedIn. Past experiences can be added, and if a hotel is an LQA client, a verified LQA badge is included. This adds authority to their profile.  It helps their current hotel be […]

12

Hear Interactions Firsthand for Total Transparency myLQA’s audio playback feature provides an authentic record of guest interactions. Simply tap the microphone icon during assessments to hear exchanges like service calls play out moment-by-moment. There’s no ambiguity – just the transparent truth.  Listen in as consultants evaluate reservations, check-ins, and room service. Pinpoint precisely where standards […]

11

Target Weaknesses for Maximum Impact myLQA’s Missed Standards Simulator empowers you to prioritize action plans based on assessment data strategically. Simply select the number of top missed standards to see projected score increases if those areas were improved.  For example, addressing the 5 most missed standards could increase your overall score by 2.1%. Drill down […]

Day 10

Unlock the Power of Sentiment Scoring myLQA captures the essence of guest interactions with focused emotional intelligence feedback. Beyond basic scores, our assessments delve into the emotional impact of interactions. Consultants detail emotions experienced during exchanges like service calls and check-ins. These insights reveal factors driving customer satisfaction.  With myLQA, tap speech bubbles for mini […]

Day 09

Track Trends at a Glance with Interactive Graphs myLQA’s benchmark slider feature enables interactive visualization of departmental trends over time. The left axis shows benchmarking scores, while the right axis reveals competitive rankings. Click, hold, and drag to examine historical assessments.  Watch graphs update fluidly, comparing past scores and rankings by date, without needing new […]

08

Unlock 360-Degree Perspective with myLQA myLQA’s assessment features provide rich, multidimensional feedback through emotional intelligence annotations represented by a speech bubble, audio recordings symbolised by an audio icon, and visual feedback indicated by a camera icon.  Consultants capture the full context of service interactions not just through text but also by conveying emotions, audio nuances, […]

07

Unlock Milestones to Showcase Your Growth In myLQA, every interaction, including completing training videos, games, quizzes, creating and completing action plans, self-assessments, and watching training modules, is a step toward success. Team members can accumulate points and unlock achievements by engaging with the app.  These accolades feed into your member profile, contributing to your status […]

06

Pinpoint Excellence with Departmental Analysis myLQA’s department competitiveness feature offers a detailed lens on your hotel’s standing. Discover at a glance how each department, like checkout, fares against industry rivals—with precise percentage comparisons to the competitor average.  Refine your insights by toggling from the highest to lowest performers, highlighting areas of excellence and those needing […]